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Klantenservice-software met meetbare resultaten

Wacht niet langer en sluit u nu aan bij de groeiende lijst van KANA- klanten! Onze klanten zijn de afgelopen jaren in staat gebleken hun klanttevredenheid met dubbele cijfers te laten toenemen. Ondertussen zorgden zij dat het aantal binnenkomende telefoongesprekken sterk daalde. Een direct meetbaar resultaat voor uw bedrijf dus! Heeft u interesse? Selecteer dan een van onze klantcases, die of wel in het Nederlands of Engels beschikbaar zijn. Indien u de case in een andere taal wenst te ontvangen, kunt u contact opnemen met info-nl@kana.com.

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Priceline.com

Priceline has built a multi-billion dollar business by making online travel planning intuitive, affordable and fun. Their brand promise requires customer service technology every bit as dynamic and user-friendly as Priceline.com itself. Read about Priceline's strategy »

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US Air/America West

US Air handles a six-fold increase in email volume with the same number of agents. Read about US Air's strategy »

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GEM

Gem reduces total cost of ownership and escalations whilst increasing the speed and quality of e-mail service for their diverse client base.

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Sprint

Sprint aligns people, process and technology to achieve a customer satisfaction leap of 12.5% in just one quarter. Find out how »

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Bank Leumi

Intelligent Self-Service Delivers Fast ROI and More

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Standard Bank South Africa

Standardize and revitalize customer service with KANA Enterprise

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Siemens

Siemens is cutting costs whilst its Web Self-Service delivers a 24% drop in support center calls. 

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Xerox

Xerox delivers self-service support for hundreds of products to more than 10 million customers in seven languages. Find out how »

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AFAS Software

E-mail contact de deur uit en tóch tevreden klanten

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Albelli

Albelli focust op zeer tevreden klanten

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Bindinc.

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Brabant Water

Brabant Water optimaliseert customer services met KANA

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Carglass

“Verbeterde medewerkerstevredenheid door kennisbank KANA Express”

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CCV

De implementatie van KANA Express

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Cendris

Cendris ontwikkeld dialoogmanager Content + ervaring = kennis

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Conrad Electronic Benelux

Tevreden klanten en tevreden medewerkers bij Conrad Electronic Benelux

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DAS

kana-express/casestudy/kana-express-das-case-study-nl.pdf

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De Kindertelefoon

De Kindertelefoon: “Wij willen daar zijn, waar de jongeren zijn”

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Argyll and Bute Council

By integrating the LAGAN Enterprise Case Management (ECM) solution with a telephony system from MacFarlane and using LAGAN adapters powered by Hyfinity® technology to link revenues and benefits from front office to back office, Argyll and Bute Council in Scotland...

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City of Boston

City of Boston establishes a direct connection to their citizens with an iPhone/Android app for customer service. Find out how »

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City of Fort Wayne

Fort Wayne's 311 customer service center serves 19 city departments and upwards of a quarter million people. A small call center delivering big results with KANA LAGAN.

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City of San Francisco

San Francisco handles millions of requests efficiently through every channel imaginable. Citizens are now benefiting from the flexibility and the city budget from a fast ROI. Find out how »

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City of Toronto, Ontario

Toronto exceeded its own ambitious service targets within six months of implementing our solution. Toronto provides its citizens with world-class service from the world's largest knowledge base. Find out how »

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City of Winnipeg

Winnipeg integrated KANA LAGAN across the city’s operations and implemented in just 7 months.

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Exeter City, UK

According to the travellers' bible Lonely Planet guide book, Exeter has 'a touch of buzzy, big city atmosphere, a large student population, and a thriving arts scene.' Exeter is one of the liveliest cities in the Southwest.

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Hampton, VA

One of the America’s oldest cities and one of the fastest growing in the region, Hampton, VA has a population of nearly 150,000...

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HM Revenue and Customs

New email service for employers achieves high levels of customer and use while improving service levels and efficiency.

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LA County Dept. of Social Services

LA Social Services provides service to two million of the county's 10 million people. So far, roll-out of a call center has customer satisfaction rates coming in at 99%. Find out more »

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Carphone Warehouse

Carphone Warehouse has achieved a first-time resolution rate of 89% and delivers accurate and consistent service across channels. Find out how »

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eBay

eBay cuts email response time in half in just one week, slashing costs. Find out how »

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Redcats USA

Redcats USA mastered the 'art of automation,' enabling its team of representatives to handle an impressive and growing number of e-mails. Find out how »

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Staples

Staples successfully responded to an over 100% increase in email volume with KANA. Find out how »

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Bruce Power

A Single, Trusted Source for Information Delivers Higher Employee Productivity for Savings Estimated at $7.5 Million a Year

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Eskom

South African Utility Serving Almost 4 Million Customers Improved Its Efficiency with KANA

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PacifiCorp

U.S. Supplier of Low-Cost Electricity Handling More Than 4.5 Million Customer Interactions Annually Achieved Excellence with KANA

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Scottish Power

Scottish Power Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence

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